Replace lost Emirates ID is one of those UAE resident tasks that feels stressful until the steps are clear. The card is used for identity checks, government services, banking, housing, telecoms and everyday verification, so acting quickly matters.
If your Emirates ID is lost, stolen or damaged, the process starts with reporting the issue and then applying for a replacement. Residents can complete the application online through the UAEICP app once they have the right documents ready.
Here is the Dubai Bliss guide to the replacement process, cost and tracking steps.
Report The Lost Or Damaged Card First
As soon as you realise the card is missing or damaged, report it through an ICP Customer Happiness Centre. This step helps cancel the old card so it cannot be used by someone else.
If the card is damaged, take the physical card with you. If it has been lost or stolen, bring a copy of the Emirates ID if you have one. If you do not have a copy, ICP staff can look up the details through their system.
Residents can find official services and centre information through the ICP UAE website.
Documents You May Need
The basic requirement is a recent coloured passport photograph that meets ICP rules. Depending on your residency status, nationality and application details, additional documents may be requested.
For dependants, documents can include the father’s passport copy and Emirates ID. The exact request may change by case, so review the application carefully before submitting.
Do not rush this step. A wrong photograph, missing document or typing error can delay the replacement and create more follow-up work.
How To Apply Through The UAEICP App
Residents can apply for the replacement through the UAEICP app. Download the app, sign in with UAE Pass for a faster process or create an account using email if needed.
Search for the service named Replace Emirates ID for Residents and start the application. The form will ask for personal details, passport details, contact information, delivery address and the reason for replacement.
Choose the correct reason, such as lost, stolen or damaged. Then upload the required documents and passport photo, review every detail and pay online by card.
How To Track The Replacement
After payment, you should receive a request number by email. Keep it somewhere easy to find because it is used to track the application.
You can check the status through the ICP website by entering the request number. The system will show which stage the application has reached.
When the replacement card is ready, Emirates Post or Zajel should send an SMS with collection details. If you selected home or office delivery, the courier will contact you to arrange drop-off.
How Much Does A Replacement Cost?
The online replacement cost is listed at AED 451.40. This includes the card fee, service fee and ICP processing fees.
The replacement card should carry the same expiry date as the old Emirates ID. That means you are replacing the physical card, not extending the validity of your residency or identity document.
If your card is close to expiry, check whether renewal guidance applies to your situation. It may be better to understand both timelines before paying for the wrong service.
Why Acting Quickly Matters
An Emirates ID is connected to many resident services. Delays can affect identity checks, travel-related processes, bank tasks, telecom changes and government-service access.
Reporting the loss quickly also reduces misuse risk. Keep a digital copy of your Emirates ID in a secure place for future reference, but avoid storing it in unsafe chats or shared folders.
Dubai Bliss readers can also read our explainer on what the Emirates ID chip stores and browse UAE Pulse updates for more resident-service news.
FAQs
How do I replace lost Emirates ID in the UAE?
Report the lost card through an ICP Customer Happiness Centre, then apply for a replacement through the UAEICP app. You will need to submit details, upload documents and pay online.
How much does it cost to replace an Emirates ID?
The online replacement cost is listed at AED 451.40. The amount includes card, service and ICP processing fees.
Will my replacement Emirates ID get a new expiry date?
No, the replacement card should have the same expiry date as the old card. It replaces the physical card rather than renewing your residency validity.
How will I receive the replacement Emirates ID?
You should receive an SMS from Emirates Post or Zajel when the card is ready. If you chose delivery, the courier will contact you to arrange the drop-off.